ROCKET ACCOUNT CONTROL
Verification is an ownership check, not a request for every document you possess. The fastest clean file contains the exact current evidence requested, readable in full and consistent with the casino profile. Extra or edited files can make the decision harder.
Launch the current casino routeCompare legal name, date of birth, address and country with the identification document. Ask support to correct a genuine profile error rather than altering a document. A nickname or old address can be explained with the required supporting record.
Show all corners, required fields and a clear photo without glare or blur. Use an accepted file type and the current validity rules shown in the portal. Do not crop security features or combine unrelated screenshots into one image.
Provide only the card, bank or wallet evidence requested. Mask sensitive digits where the instructions allow, while leaving name and the identifying last digits visible. Never send a full card security code, password, one-time code or wallet seed phrase.
Save the upload confirmation, document type, date and support case. If rejected, ask for the exact field or quality problem. Re-upload one corrected document rather than sending multiple versions through email and chat.
Use the signed-in secure upload route unless the official process states otherwise.
No. Correct the profile or provide valid supporting evidence.
Ask which exact field, date or image-quality rule failed.
Last reviewed: 30 July 2026