ROCKET ACCOUNT CONTROL
A browser crash or connection loss does not necessarily cancel a wager. The server can complete the round and post the result after the screen disappears. Do not replay or estimate the outcome from the animation; locate the authoritative round record.
Launch the current casino routeNote the game title, provider, wager, balance before play, approximate time, device and error. Take a screenshot if the screen remains visible, but never include credentials. Avoid opening the same game repeatedly while the balance is still updating.
Open the signed-in transaction or game history and locate the round ID. Record wager, result, settlement status and balance after settlement. A delayed display can resolve when the account ledger refreshes even though the animation was never shown.
The wager may have used cash, bonus funds or a mixture, which affects where a return appears. Check both wallet components and any feature or free-spin history. Do not infer a loss from a reduced cash balance alone.
Give support the round ID, game provider, timestamp, stake, device and expected versus recorded balance. Ask for the provider's final round result if the casino ledger is incomplete. Do not send a new deposit to test whether the game is working.
Not necessarily. Check the server-side round record.
The round ID, provider, timestamp and stake.
Wait until the original round and balance are reconciled.
Last reviewed: 30 July 2026